Refund policy
# Return & Refund Policy
**Last Updated:** [13/08/2026]
Thank you for shopping with **[joybasket]**. We want you to feel confident when ordering from us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains when returns, exchanges, and refunds are available.
## 1. Return Eligibility
You may request a return if:
* The product is unused and in its original condition.
* The product is returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
* The product has not been damaged, altered, washed, assembled, or used improperly.
* You provide your order number or other reasonable proof of purchase.
* The return request is submitted within **[X DAYS]** of receiving your order.
Some products may have additional return conditions because of their nature. Please review the product description before purchasing.
## 2. Return Timeframe
Return requests must be submitted within **[X DAYS]** from the date your order was delivered.
To start a return, contact us at **[joybasket297@gmail.com]** with:
* Your order number
* Name and contact information
* Product you want to return
* Reason for the return
* Photos or videos, where relevant
We will review your request and provide instructions if the return is approved.
Products sent back without first contacting us may not be accepted.
## 3. Refund Process
Once we receive your returned product, we will inspect it to determine whether it meets the return requirements.
If your return is approved:
1. We will confirm the approved refund.
2. The refund will be initiated to the original payment method, where reasonably possible.
3. Your payment provider or bank may require additional processing time before the funds appear in your account.
Our refund processing time is generally **[REFUND PROCESSING TIME]** after the return is approved.
The actual time for the money to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
If a refund is delayed beyond the stated processing period, please contact us at **[joybasket297@gmail.com]**.
## 4. Exchanges
Where available, we may offer an exchange for:
* The same product due to a manufacturing defect or damage; or
* Another available size, colour, or variant, subject to stock availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
Contact **[joybasket297@gmail.com]** before sending an item back so we can confirm whether an exchange is available.
## 5. Damaged, Defective, or Incorrect Products
We want every order to arrive in good condition.
If you receive a product that is:
* Damaged during delivery;
* Defective;
* Missing essential parts or accessories; or
* Different from the product you ordered,
please contact us at **[EMAIL ADDRESS]** as soon as reasonably possible, preferably within **[X DAYS]** of delivery.
Please provide:
* Your order number;
* A description of the issue; and
* Clear photos or videos showing the product, packaging, shipping label, and damage or defect, where applicable.
Depending on the circumstances, we may provide a replacement, exchange, repair, refund, or another appropriate solution.
For products damaged in transit, please retain the original packaging until we have completed our assessment.
## 6. Non-Returnable Items
For hygiene, safety, regulatory, or other legitimate reasons, certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Examples may include:
* Personal-care or hygiene products that have been opened;
* Products that cannot reasonably be resold for health or safety reasons;
* Customised or personalised products;
* Gift cards;
* Downloadable or digital products, where applicable;
* Products clearly identified as non-returnable on the product page; and
* Items damaged through misuse, negligence, improper installation, or normal wear and tear.
This list may vary depending on the products we sell and applicable law.
Nothing in this policy is intended to exclude or restrict any rights you may have under applicable law.
## 7. Return Shipping Costs
### Change of mind or other eligible returns
For eligible returns that are not caused by a product defect, damage, or our error, **[CUSTOMER / STORE]** will generally be responsible for the return shipping cost.
### Damaged, defective, or incorrect products
If you receive a damaged, defective, or incorrect product, **[joybasket]** will generally cover the reasonable return shipping cost or provide an appropriate return solution.
We may request photographs or other information before arranging return shipping.
## 8. Items Lost or Damaged During Return Shipping
Customers are responsible for packaging returned products appropriately when they arrange the return themselves.
If a returned product is lost or damaged during shipping, please contact the shipping provider and notify us at **[EMAIL ADDRESS]**.
Where required by applicable law, we will provide the applicable remedy.
## 9. Partial Refunds
In certain circumstances, we may provide a partial refund where:
* Only part of an order is returned;
* An item is missing non-essential packaging or accessories;
* A product has minor damage that does not qualify for a full refund; or
* Another situation warrants a partial refund under applicable law.
We will inform you of the applicable refund amount before processing the refund where reasonably possible.
## 10. Sale and Promotional Items
Products purchased during a sale or promotional event may be returned if they otherwise meet the eligibility requirements of this policy, unless the product was clearly identified as non-returnable at the time of purchase.
Any special return conditions applicable to a promotion will be disclosed at the time of purchase.
## 11. Cancellation Before Dispatch
If you wish to cancel an order before it has been shipped, contact us as soon as possible at **[joybasket297@gmail.com]**.
We will try to accommodate cancellation requests before dispatch. Once an order has been shipped, cancellation may no longer be possible and the order may instead be subject to our return procedure.
## 12. Refunds for Unavailable Products
If we are unable to fulfil an accepted order because the product becomes unavailable, we will notify you and provide an appropriate refund for the amount paid for the unavailable product, subject to applicable law.
## 13. Fraudulent or Abusive Returns
We reserve the right to investigate return requests and take appropriate action where we reasonably suspect:
* Fraudulent activity;
* Repeated abusive returns;
* Intentional product damage;
* False claims;
* Use of products before returning them in a manner inconsistent with this policy; or
* Other misuse of our return process.
This does not affect any mandatory consumer rights or remedies available under applicable law.
## 14. Consumer Rights
This policy is intended to provide a clear and fair return process and does not limit any mandatory rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a consumer with rights that are more favourable than this policy, those legal rights will continue to apply.
## 15. How to Start a Return